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Exchange Policy

1. Eligibility for Exchange
We accept exchanges for defective, damaged, or incorrect items. Exchanges must be requested within 7 days of receiving the order.

2. Conditions for Exchange

  • Items must be unused, in original packaging, and in resellable condition.

  • Exchange requests for reasons other than defects or incorrect items (e.g., change of mind) will not be accepted.

3. Exchange Process

  • Contact us at talent_compass@outlook.com with your order details and photos of the issue.

  • Once your request is approved, we will provide return shipping instructions.

  • Customers are responsible for return shipping costs unless the exchange is due to our error.

  • After receiving and inspecting the item, we will process the exchange within 3-5 business days.

4. Non-Exchangeable Items

  • Custom or personalized orders

  • Clearance or sale items

  • Opened or used packaging materials

5. Exchange Shipping & Handling

  • Replacement items will be shipped using standard shipping within 3-5 business days after approval.

  • If the requested replacement is unavailable, store credit or an alternative item will be offered.

For any exchange-related inquiries, please contact our support team at talent_compass@outlook.com or 011-1270 8410.